Backup Policy

• All of our customers servers are configured to backup at least daily
• Once per day backups are copied from our servers at Vultr to two additional cloud storage providers: BackBlaze B2 and DigitalOcean Spaces
• Both backup locations are within the European Union
• At least 30 days of backups are stored for each server

Backup Monitoring

• We have a Zabbix server which alerts our support team if any backups fail
• We have scripts which enforce daily backup settings and take manual backups daily in case UniFi or UISP's auto backups fail

Our Disaster Recovery Plan

If one of our servers at Vultr has a hardware failure, our team has a process for restoring to new hardware in minutes:

• Download latest backup from one of our cloud storage providers
• Build a new UniFi or UISP server using automated scripts
• Restore backup
• Update DNS to point devices to the new server IP address

Your Disaster Recovery Plan

As a HostiFi customer, you don't have to rely on our disaster recovery plan. You can create your own, and we recommend doing so:

• Use rclone to copy backups to your own cloud storage provider daily
• Have plan for spinning up a UniFi or UISP server on your own hardware
• Restore from backup
• Use your own DNS record when adopting devices, that way you can redirect them to a new server IP if needed

High Availability

Ubiquiti does not have a high availability feature for either UniFi or UISP. As such, HostiFi also is unable to support high availability for our customers servers. However, with our disaster recovery plans we are able to restore servers from previous backup within minutes.

Your network during a server outage

Network devices

If your HostiFi server is offline your network devices will continue to operate as they did before because all of their configuration is stored locally. That includes RADIUS authentication on wireless networks, and VPN remote users on the USG. The authentication occurs on the RADIUS server or the USG itself, not on the server side.

Device configuration

Devices configurations can't be changed locally so the server would need to be restored before changes can be made again.

Network statistics

Network statistics in UniFi will show a gap during the time period in which the server had an outage, but statistics before and after will be visible.

Captive Portals

If you are using captive portals inside UniFi, those users will be unable to access the internet while the controller is offline. We recommend creating second guest SSID and writing down the password. You can hand that network name and password out temporarily during an outage. If captive portals need to always be online we recommend looking into a different solution which can support high availability.