This article attempts to clarify some differences between the free HostiFi support included with every HostiFi cloud hosting subscription and HostiFi Pro, our professional services department.

A simple definition we have used until now is - HostiFi support will "show you how" whereas HostiFi Pro can "do it for you"

But there are other differences outlined here as well. Ultimately it is a matter of discretion on the part of the support technician whether a request can be handled by the support team or would require paid support from HostiFi Pro.

HostiFi support

• Only available for customers who have purchased a UniFi, UISP, or Omada cloud hosting subscription
• Free, included with a HostiFi cloud hosting subscription
• Examples of support inquiries: anything HostiFi server related, cloud subscription billing inquiries, anything migration related if moving to a HostiFi server, any HostiFi device adoption related issues, any related questions which don't require extensive time investment into customer network configurations or settings to answer like whether a feature is supported in UniFi or where to find a particular setting
• Examples of types of products supported - only products which can be connected to HostiFi servers like most UniFi Network products (but not UDMs unless migrating them to HostiFi), UISP, Omada

HostiFi Pro

• Available to anyone
• Paid service which can be billed hourly, or with a discounted block of hours, fixed rate per project, or subscription based - see hostifi.com/pro for more info
• Examples of HostiFi Pro project based work: WiFi optimization, VPN configuration or troubleshooting, point-to-point wireless configuration
• Example types of products supported - All Ubiquiti products including UniFi Network, UniFi Protect, UniFi Talk, UniFi Access, UniFi Dream Machine, UID, UniFi Connect, UISP, pfSense and others